Terms and Conditions – Pristyn Care Doctors Hospital

Welcome to Pristyn Care Doctors Hospital. By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Introduction

These Terms and Conditions govern your use of the services offered via the website https://www.pristyncare-doctorshospital.com, operated by Pristyn Care Doctors Hospital, a subsidiary of Pristyn Care. By accessing or using our website, you accept these terms in full.

If you do not agree with any part of these Terms, you should not access or use the service.

2. Definitions

• Company: Refers to Pristyn Care Doctors Hospital, located at 2824+3P5, Mahakavi Vailoppilli Rd, Palarivattom, Kochi, Ernakulam, Kerala 682025 (also referred to as “we,” “us,” or “our”).
• Service: Refers to the website and any associated services offered via pristyncare-doctorshospital.com
• You: Refers to the user or visitor accessing the website or using our services.
• Affiliate: Any entity controlled by, controlling, or under common control with Pristyn Care.
• Device: Any internet-enabled device, including computers, smartphones, or tablets.
• Third-Party Services: Any content or services provided by external platforms that may be linked to or integrated with our Service.

3. Acceptance of Terms

By using the Service, you agree that:

• You are at least 18 years of age.
• You are legally capable of entering into binding contracts.
• You will comply with these Terms and any applicable laws or regulations.
• Use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your information.

4. Links to Other Websites

Our website may include links to third-party websites. These links are provided for convenience only. We have no control over and assume no responsibility for the content, policies, or practices of these third-party sites. We recommend reviewing their terms and privacy policies before interacting with them.

5. Termination of Access

We reserve the right to suspend or terminate your access to the Service at any time, without prior notice, if you violate these Terms or engage in unlawful or inappropriate behavior. Upon termination, your right to use the Service ends immediately.

6. Limitation of Liability

To the fullest extent permitted by law, Pristyn Care Doctors Hospital and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. This includes, but is not limited to, loss of profits, data, or business opportunities.

7. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, express or implied, regarding:

• The availability, reliability, or accuracy of the Service.
• Any errors or interruptions in the Service.
• That the Service is free from malware, viruses, or harmful components.
• Use of the Service is at your own risk.

8. Governing Law

These Terms are governed by the laws of Delhi, India, without regard to its conflict of law principles. You agree that any disputes will be subject to the exclusive jurisdiction of courts in Delhi.

9. Dispute Resolution

If you have a concern or dispute related to our Service, please contact us first to try to resolve it informally via the contact methods provided below.

10. Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid. Our failure to enforce any right or provision will not be considered a waiver of those rights.

11. Changes to These Terms

We may update or revise these Terms from time to time. Any significant changes will be communicated in advance when feasible. Your continued use of the Service following the updates constitutes acceptance of the revised Terms.

For the latest version of our general terms, you can also refer to our corporate Terms & Conditions at https://www.pristyncare.com/company/terms-and-condition/.

12. Appointment Booking, Diagnostic Services, Medicine Orders, and Interactions with Medical Service Providers

At Pristyn Care Doctors Hospital, we strive to facilitate and streamline appointment bookings with medical professionals, diagnostic centers, and other healthcare service providers through our platform. While every effort is made to ensure confirmed appointments for users who request them via our website or affiliated channels, confirmation of such appointments is not guaranteed. Additionally, we hold no liability in the event of cancellations, rescheduling, or delays caused by the hospital, medical professionals, or diagnostic partners, including situations where the service provider is unavailable at the designated appointment time.

We may offer value-added services enabling users to connect with medical service providers through video consultations, voice calls, messages, chats, or other electronic modes. The use and storage of information exchanged during these interactions are governed by our Privacy Policy. Users may choose to avail themselves of these services at their discretion, where available.

All interactions between users and medical service providers, including discussions related to health concerns or experiences, are strictly between those parties. Pristyn Care Doctors Hospital bears no responsibility or liability for such interactions or the outcomes arising from them. Users are encouraged to conduct their own research, seek recommendations, or evaluate credentials before choosing a doctor, diagnostic center, or any other healthcare service provider listed on our platform.

It is important to note that our platform does not provide medical advice, diagnosis, or treatment. Any medical services availed by the user through third-party providers listed or accessible via the platform are undertaken solely at the user’s own risk. Pristyn Care Doctors Hospital is not liable for any deficiencies in service, misconduct, or negligence on the part of the medical professionals, diagnostic partners, or pharmacies with whom users may interact or transact.

Limitation of Liability

• Incorrect or inappropriate medication, diagnostic reports, or treatment provided by doctors, diagnostic labs, or pharmacies, including instances of medical negligence
• Inconvenience or disruption caused by the unavailability of a service provider, no-shows, delays, or any issues in treatment quality
• Appointment cancellations, changes in schedule, or discrepancies in consultation fees
• Any medical consequences, complications, or outcomes resulting from the use of services by healthcare providers or diagnostic labs booked through our platform

Furthermore, Pristyn Care Doctors Hospital does not assume responsibility for user-generated feedback or reviews. All feedback must comply with applicable laws and regulations. While we may offer users the option to provide feedback, this feature is managed at our sole discretion and may be modified or removed at any time. We also reserve the right to moderate or remove feedback without prior notice and are under no obligation to act on its content.

13. No Doctor–Patient Relationship for Emergency Use

Certain content, including but not limited to text, data, graphics, images, information, suggestions, and guidance (collectively referred to as “Information”) made available on the Pristyn Care Doctors Hospital website or affiliated platforms may be provided by individuals in the medical profession. However, the provision of such Information does not establish a licensed medical professional–patient relationship between you and Pristyn Care Doctors Hospital or its affiliates.

This Information is intended solely for general informational purposes and to assist users in identifying and connecting with appropriate healthcare professionals. It does not constitute medical advice, diagnosis, treatment recommendations, or an expert opinion regarding any specific medical condition. You are solely responsible for any actions taken based on this Information, and Pristyn Care Doctors Hospital shall not be held liable for any decision or outcome resulting from such reliance.

Please note that the services offered on the platform are not a substitute for emergency medical care. If you are experiencing a medical emergency, on your own behalf or for someone else, you should immediately contact emergency medical services, visit the nearest hospital, or consult a qualified medical professional in person.

14. Content Ownership and Copyright Policy

The content available on the Pristyn Care Doctors Hospital website consists of:

• Content generated by users, and
• Content owned by Pristyn Care Doctors Hospital and its partners.

All information collected, either directly or indirectly, from users shall remain the sole property of Pristyn Care Doctors Hospital and its partners. Unauthorized reproduction, copying, or use of this copyrighted content for any commercial purposes or financial gain is strictly prohibited and constitutes a violation of applicable intellectual property laws. The hospital and its partners reserve the right to take appropriate legal action in the event of such violations.

Users are granted limited authorization to view and access content on the website exclusively for the purpose of booking appointments, ordering services, receiving care, sharing medical records, and other activities explicitly permitted under the terms of use.

All elements of the website, including, but not limited to, text, images, graphics, software code, logos, button icons, layout design, and overall arrangement, are considered proprietary content ("Pristyn Care Doctors Hospital Content") and are protected by copyright, trademark, and other applicable laws. Users are strictly prohibited from modifying, reproducing, displaying, distributing, or using any of this content for public display, commercial use, or personal benefit without prior written consent.

Furthermore, users must not access or use the services for purposes such as monitoring availability, performance evaluation, competitive analysis, or benchmarking, whether directly or indirectly.

15. User Content – Rights and Obligations

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Pristyn Care Doctors Hospital hereby notifies all users that they are strictly prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any content or information on the website, mobile application, or associated digital platforms that:

• Belongs to another individual or entity to which the user does not have any lawful rights;
• Is harmful, harassing, defamatory, obscene, pornographic, paedophilic, libelous, invasive of privacy, hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner;
• Harms or exploits minors in any way;
• Infringes upon intellectual property rights, including copyright, trademark, or patent;
• Violates any applicable laws or regulations;
• Deceives or misleads recipients regarding the origin of information or contains content that is offensive or threatening in nature;
• Impersonates another individual or entity;
• Contains viruses, malware, or any other code intended to harm, interrupt, or limit the functionality of any system, network, or device;
• Threatens the sovereignty, security, or integrity of India, friendly relations with foreign states, or public order, or incites the commission of any cognizable offence.

Prohibited User Activities

• Breaching or attempting to breach the security or integrity of the website or any content belonging to Pristyn Care Doctors Hospital;
• Posting or transmitting any content that is disruptive, misleading, or competitive in nature to the services offered by Pristyn Care Doctors Hospital;
• Submitting false, inaccurate, or incomplete information intentionally;
• Sending unsolicited communications, including spam, to other users;
• Using any automated tools or technologies (e.g., bots, crawlers, intelligent agents) to access or search the website;
• Attempting to reverse engineer, decipher, or disassemble any part of the website;
• Copying, duplicating, framing, hotlinking, or deep linking any content or proprietary information without written authorization.

Content Takedown and Legal Compliance

• Remove or disable access to such content within 36 hours of becoming aware, in compliance with applicable law;
• Preserve associated data and records for disclosure to regulatory or investigative agencies upon request;
• Terminate the user’s access or usage rights to the platform for any violations of applicable laws, this policy, or the Terms of Use.

Pristyn Care Doctors Hospital may also transfer or disclose user-generated content to its affiliates or governmental authorities, as permitted or required by law. By using the platform, you explicitly consent to such disclosures.

Intellectual Property Rights

All content available on the website and application of Pristyn Care Doctors Hospital is protected under Indian intellectual property laws, including but not limited to copyright and trademark laws. This includes, without limitation, content such as text, images, graphics, logos, design elements, button icons, software code, and the overall structure and arrangement of content ("Pristyn Care Doctors Hospital Content").

All trademarks, logos, service marks, and brand names displayed on the website (collectively, “IP Marks”) are either owned by Pristyn Care Doctors Hospital, its partners, or are licensed for use. Users are strictly prohibited from copying, reproducing, transmitting, modifying, or using any such content or IP Marks for public, commercial, or personal gain without prior written authorization.

Users may not upload or distribute content protected by third-party intellectual property rights unless authorized by the content owner. Unauthorized use or distribution of copyrighted or proprietary materials may expose users to civil or criminal liability.

Disclaimer of Warranties

All information, content, and services provided via the Pristyn Care Doctors Hospital platform are made available to users on an “as is” and “as available” basis. While reasonable efforts are made to ensure accuracy, users are expected to exercise independent judgment in assessing the usefulness, reliability, or applicability of any content before relying on it.

Pristyn Care Doctors Hospital and its partners make no express or implied warranties, including but not limited to warranties of:

• Merchantability,
• Fitness for a particular purpose,
• Accuracy, completeness, timeliness,
• Non-infringement of third-party rights,
• Security or uninterrupted access to the platform.

The content and information on the platform do not constitute professional medical advice, nor should they be interpreted as an invitation to avail services. Users are encouraged to consult qualified healthcare professionals directly for evaluation, treatment, or consultation.

Pristyn Care Doctors Hospital is not responsible for:

• Any data or content added, submitted, or stored by users (including personally identifiable information);
• Any decisions made by users based on information provided on the platform;
• Any direct, indirect, incidental, or consequential damages arising from the use or inability to use the platform or its content.

Furthermore, Pristyn Care Doctors Hospital does not guarantee that access to the website will be uninterrupted or error-free. Users are responsible for taking necessary precautions to protect their systems against malware, viruses, and other harmful components while accessing the platform or downloading content.

16. Contact Us

For questions or concerns regarding these Terms:

Email: pristyncaredrhospital@pristyncare.com