Privacy Policy - Pristyn Care Doctors Hospital

1. Overview

This Policy outlines how Pristyn Care Doctors Hospital ("we", "our", "us") collects, uses, discloses, and protects your personal information when you use our service available at pristyncare-doctorshospital.com, and describes your rights under applicable law. Your use of the Service indicates your acceptance of this Policy.

2. Key Definitions

• Account: Your unique access to our Service.
• Affiliate: An entity that controls, is controlled by, or is under common control with us.
• Company: Pristyn Care Doctors Hospital, located at 2824+3P5, Mahakavi Vailoppilli Rd, Palarivattom, Kochi, Ernakulam, Kerala 682025.
• Cookies: Small files stored on your device that help collect usage data.
• Country: Delhi, India.
• Device: Any internet-enabled device you use to access our Service.
• Personal Data: Information relating to an identified or identifiable individual.
• Service: The website you are using to access our platform.
• Service Provider: A third-party entity that processes data on our behalf.
• Usage Data: Automatically collected usage patterns and technical info when you use the Service.
• Website: Our service portal at pristyncare-doctorshospital.com
• You / Your: The individual or entity using the Service.

3. Information We Collect

a. Personal Data

We may collect identifiable information you provide directly—such as your name, email, phone number, or account details.

b. Usage Data

Automatically collected when you interact with our Service. This may include IP address, browser type and version, pages visited, visit time and duration, device identifiers.

4. Cookies & Tracking

We use technologies like cookies, web beacons, tags, and scripts to collect and analyze data:

• Essential (Session) Cookies: Required to operate core features like authentication.
• Cookies/Notice Acceptance (Persistent): Track your acceptance of cookie usage.
• Functionality Cookies (Persistent): Remember preferences (e.g., login, language).

You may disable cookies via your browser, though it may limit functionality.

5. Our Use of Data

• Provide, maintain, and enhance our Service.
• Manage your account.
• Execute contracts or transactions.
• Communicate with you via email, messages, or notifications.
• Send promotional content (if consented).
• Respond to inquiries and manage support requests.
• Facilitate business transfers or restructuring.
• Perform analytics for trends, campaigns, and Service improvements.

6. Data Sharing

• Service Providers: For analytics, communications, and other support services.
• Affiliates, Business Partners, or during Business Transfers.
• Public/Other Users: If you share content publicly.
• Consent-Based Sharing: If you agree to additional uses.
• Legal Disclosures: When required by law or to protect safety, rights, or legal obligations.

7. Data Retention

We retain your Personal Data only as long as needed—for legal compliance, dispute resolution, or business continuity. Usage Data is kept temporarily unless required for safety or compliance.

8. International Data Transfers

Your data may be processed or stored outside your jurisdiction. We ensure such transfer is secure, with appropriate safeguards aligned with this Policy.

9. Your Rights

• Access, update, or delete your personal information via your account settings.
• Request assistance for the same by contacting us.

Note: We may be legally required to retain certain data even after deletion requests.

10. Disclosure in Special Cases

a. Business Transactions

We may share your data if the company is involved in mergers, asset sales, or reorganizations. Notice will be given prior to such transfers.

b. Legal Obligations

We may disclose your data if required by law or to protect rights, safety, or security.

11. Security

We use industry-standard security measures to protect your information, but no online system is foolproof. We cannot guarantee absolute security.

12. Children

We do not knowingly collect personal data from anyone under 13 years old. If you suspect such a collection, please contact us; we'll act promptly to remove the data.

13. External Links

Our Service may link to third-party sites not governed by this Policy. We are not responsible for their privacy practices; please review the policies of external sites you visit.

14. Policy Updates

We may revise this Policy from time to time. Updates will be communicated on our Service, via email, and the “Last updated” date will be updated. Reviewed and continued use of our Service indicates acceptance.

15. Contact Us

For questions or concerns regarding this Policy, write to us at: pristyncaredrhospital@pristyncare.com